FREQUENTLY ASKED

We are based in Dubai, United Arab Emirates.

Why choose our products?

We know there are many places to buy phone cases, so what makes us different? While all phone cases offer protection, ours stand out for two key reasons: the art and the quality.

At Guardistry, we believe your phone case should reflect your personal style and vibe, and at the same time, keep your phone looking great. Cracks and scratches aren't a good look, which is why our high-quality guards provide superior protection inside and out.

What really sets us apart is our exclusive designs. Every piece of art on our phone guards is created by Guardistry, meaning you won’t find these unique designs anywhere else.

What materials are the phone cases made of?

Our Tough Guards are built with two protective layers. The outer layer is made of 100% polycarbonate, a hard and durable material, while the inner layer is crafted from 100% thermoplastic polyurethane (TPU), which is smooth, flexible, and strong. Together, these shock-absorbent layers offer excellent protection against drops and impacts, keeping your phone safe from everyday accidents.

Additionally, our Guards are UV-protected, making them highly resistant to outdoor weathering and helping to maintain their appearance over time.

We are also actively exploring eco-friendly alternatives made from biodegradable materials.

How long does shipping take?

Shipping times vary depending on your location.

After you placed your order, your phone guard will be custom made with the design, phone model and guard finish you chose (matte or glossy).

Typically, orders are processed and made in around 2-3 business days. After that, shipping time varies on your location.

Please press on the link below to check how long shipping takes to your location.

"Click Here For Shipping Times Information"

What are the 4 different ways to track your order?

1. Check your email (Recommended)
Once your order has been produced and shipped, you’ll receive an email with your tracking number. Simply click on the tracking number to be redirected to your tracking page.

2. Text us on Whatsapp
At the bottom of our website, you’ll see a 'Whatsapp' button. Click it, and start a chat with us on Whatsapp.

3. Sign in to your account
Go to Guardistry.com and log in with your email and password. If you don’t have an account yet, register and sign in. Once logged in, you’ll find details about all your past and current orders. Click on your order number (starting with #GDY) to access the tracking page.

4. Contact us
If you’re having trouble with any of the above options, send your first name, last name, and order number (starting with #GDY) to info@guardistry.com, and we’ll get back to you with an update.

What is our return and exchange policy?

We offer a 14-day return and exchange policy. If you're not satisfied with your purchase, you can exchange it for another product within 14 days.

Received a defective or incorrect item?
If you receive a defective or incorrect item, contact our customer service within 14 days of receiving your order. We’ll arrange a replacement or issue a refund, depending on your preference.

Please note, custom orders are non-refundable.

For assistance, reach out to us at:
Customer Service Email: info@guardistry.com

What to do if you got a question that's not listed here?

If you have any questions that are not addressed in our FAQ, feel free to contact our customer service at info@guardistry.com